Account Access
Login and Account Help
A simple, discreet guide to signing in, getting back in, and keeping your account safe — with provider control and privacy at the core.
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Quick answer
Use the official central Paramour app domain to sign in. Supported methods may include email + password, magic link (where available), and two-factor authentication via authenticator app or SMS (region-dependent). New devices or travel may prompt extra checks. If you forget your password, use the reset flow and then confirm your 2FA status. If you lose your 2FA device, use backup codes or start secure recovery; support may request verification and can assist with time-sensitive visibility needs. Logging in never auto-confirms bookings—providers review and accept manually. Billboards are for discovery only; all editing, negotiations, and booking management happen in the central workspace.
Overview
This guide helps providers and clients sign in, recover access, and keep accounts secure. It explains the difference between regional billboards (discovery) and the central workspace (editing, negotiations, bookings). It treats two‑factor authentication and device checks as normal trust features, outlines secure recovery and expected verification, and reminds you that visibility and booking acceptance stay fully under provider control.
One place to sign in
Browse on regional billboards, but always log in and manage everything on the central Paramour app domain.
Security that respects privacy
2FA, device checks, and recovery confirm it’s you without over‑collecting. Paramour staff will never ask for your password or full 2FA codes.
Provider control comes first
Signing in never auto‑confirms bookings. You choose visibility, availability, and when to accept or decline.
Common questions
Always use the official central Paramour app domain to sign in. Regional billboard pages are for discovery only and are not login portals.
Select “Forgot password” on the central login page, open the email link, set a strong new password, and then confirm your 2FA status.
Go to Account Security in your workspace, enable two‑factor authentication (prefer an authenticator app), and generate backup codes to store offline.
Check spam and filters, allowlist the official sender domain, verify your email spelling, resend the message, or try an alternate method like an authenticator app if enabled.
Use your backup codes. If you don’t have them, start the secure recovery process. Support may request verification and can assist with urgent visibility needs where available.
From Account settings, confirm your current access, complete a brief security check, update the contact method, and verify it. Re‑link your 2FA if needed.
Change your password immediately, revoke other sessions, confirm 2FA is active, review recent negotiation activity, and contact support if anything looks wrong.
Open session management in your account, review active sessions, and choose “Sign out everywhere.” Then sign back in on trusted devices only.
Begin secure recovery right away. Where available, contact support to request temporary visibility adjustments while your access is restored.
Too many attempts trigger a cooldown; try again later. Safety or moderation holds follow the instructions in the notice email and may require verification to protect the ecosystem.
Final thoughts
Sign in only on the official app, keep 2FA and backup codes ready, and treat extra checks as normal safety steps. You control visibility and negotiations at every stage.
Read next
- How Provider Onboarding Works (For Providers)
- How to Accept, Decline, or Approve Bookings (For Providers)
- How to Activate and Deactivate Billboards (For Providers)
- How AI‑assisted onboarding works (For Providers)
- How AI-assisted provider onboarding works (For Providers)
