Account Access
Password Reset and Account Recovery
If you can’t sign in, lost your 2FA, or think your account was compromised, this guide shows how to regain access safely and privately without sharing more than necessary.
Applies to: Escort Service, Private Sex, Kink & Fetish, Adult Media Talent, Erotic Show & Performance, Booth Babes & Promotion, Care & Companionship
Quick answer
Use the Forgot password link to reset, sign out of all sessions, and re-enable 2FA. If you lost your second factor, use recovery codes or a registered backup. If none are available—or access is risky—use Assisted Recovery with identity checks and a cooldown. You can pause visibility while you secure the account. Support will never ask for your password or full backup codes.
Overview
Account recovery on Paramour puts identity assurance, privacy, and provider control first. Self‑service is fastest: reset your password, sign out of all sessions, and return with 2FA enabled. If you lost your 2FA device, use recovery codes or another registered method. If self‑service isn’t possible, Assisted Recovery uses account signals and, where lawful/available, re‑verification. High‑risk cases may require extra checks and a short waiting period. If you suspect compromise, lock the account down first, then decide when to restore visibility. Negotiations and listings stay intact; notifications remain discreet.
Self-Service Reset
Use “Forgot password,” follow the short‑lived link, set a strong new password, and all sessions sign out automatically. You’ll receive a discreet confirmation.
2FA and Recovery Options
If you lost your 2FA device, use recovery codes or a registered backup method. Keep recovery codes offline and add a backup method to avoid future friction.
Assisted Recovery, Safely
When self‑service isn’t possible, submit identity information for Assisted Recovery. Expect verification, a possible short cooldown, and an optional visibility pause for safety.
Quick Start and Primary Workflows
-
Forgot password — Use the sign‑in page link, enter your email or username, complete the short‑lived reset, and all sessions sign out by default.
-
Lost 2FA device — Use recovery codes or a registered backup method (e.g., passkey, backup number, or another second factor). If none exist, move to Assisted Recovery.
-
Assisted Recovery — Use when you can’t access email/phone or risk is flagged. Identity checks and short cooldowns may apply; you can pause visibility until it’s safe to restore.
-
Suspected compromise — Reset your password, revoke sessions, rotate backup factors, require extra verification for sensitive changes, review recent activity, and optionally pause billboard visibility.
Preparation and Prevention
Enable 2FA and store recovery codes offline. Add a backup second factor (passkey, backup number, or app). Keep contact methods current and consider a discreet email alias. Review active devices and sessions regularly. When traveling or after device loss, consider pausing visibility until your access is secure.
Common questions
Check spam and filtered folders, confirm you used the correct email or username, and wait a few minutes due to rate limits. If it still doesn’t arrive, try again or start Assisted Recovery. Support will never ask for your password.
Reset links are short‑lived for safety and expire quickly. Use the link as soon as it arrives. If it expires, start a new reset from the sign‑in page.
Use any registered backup method (backup number, passkey, or another second factor). If no backup is available, begin Assisted Recovery, which includes identity checks and may add a short cooldown before restoring access.
Only after extra verification and identity checks. A cooldown may apply. Support will not ask for your password or full backup codes.
Watch for discreet security notifications about new devices, recovery attempts, or unusual activity. If concerned, reset your password, sign out of all sessions, review devices, and consider pausing visibility.
A standard password reset does not change listing content. In high‑risk recovery, the system may auto‑pause visibility until you confirm restoration. You can also choose to pause visibility at any time.
Merges may be possible after identity validation. They are handled carefully and may be limited based on verification and policy.
Message history and negotiations are preserved. Booking workflows that require provider approval remain unchanged; nothing auto‑confirms while you’re locked out.
Final thoughts
You can regain access without unnecessary exposure. Start with self‑service, use recovery codes or backups for 2FA, and use Assisted Recovery when needed. Keep contact methods current, store recovery codes offline, and enable 2FA to reduce future friction. Your privacy and control come first.
Read next
- How Listings and Billboards Work (For Providers)
- What is a Negotiation? (Booking Process)
- What is a Booking Request? (Booking Process)
- Notification and Message Help (Help Center)
- How Provider Onboarding Works (For Providers)
