How Custom Service Requests Work
Custom Service Requests let a client describe a tailored experience that isn’t already on a provider’s menu. The flow is private, structured, and consent-led: Booking Request → Negotiation → Proposal → Booking (or Decline). The provider is in control at every step.
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Quick answer
Custom Service Requests enable clients to outline a personalized experience in discreet, practical terms. The provider reviews feasibility, clarifies details in a structured negotiation, and may issue a Proposal with clear terms, price, time, and conditions. A booking is only confirmed when the client accepts the Proposal. Providers can modify or decline at any point, and privacy, safety, boundaries, and local rules apply throughout.
Overview
A Custom Service Request starts when a client selects “Request custom experience” from a provider profile or regional billboard. AI-assisted prompts guide the client to describe timing, region, context, desired atmosphere, and optional presentation or extras in discreet, practical language. The initial request is not a booking. The provider reviews feasibility against their boundaries, availability, logistics, and pricing, then requests clarifications or suggests alternatives if needed. Negotiation happens in a structured chat that refines timing, duration, logistics, presentation, add-ons, and boundaries. When aligned, the provider sends a Proposal with clear terms: price, time, location, and conditions. The client accepts the Proposal to confirm a Booking; proposals may include expiry times and rescheduling rules. If alignment isn’t possible, the provider may decline respectfully or recommend another option. Over time, providers may turn frequently requested custom patterns into formal menu items to improve future discovery—always at the provider’s discretion.
Structured, Not Instant
Custom requests move from Booking Request to Negotiation to Proposal to Booking. A request alone is never a confirmed booking.
Provider-Centered Control
Providers approve, modify, price, or decline. Boundaries, availability, and comfort guide every decision.
Private and Discreet
Requests and negotiations stay confidential. Use clear, respectful wording; explicit content and unsafe ideas are not allowed.
How the flow works
- Client opens a Custom Service Request from a provider profile or regional billboard. 2) AI offers discreet, structured prompts for time, region, context, atmosphere, languages, and optional extras or presentation. 3) The request is submitted and routed to the provider for review; it is not a booking. 4) Negotiation clarifies feasibility, timing, boundaries, logistics, duration, pricing, and presentation options. 5) The provider issues a Proposal with services, timing, location, pricing, conditions, and an optional expiry. 6) The client accepts to confirm a Booking; otherwise they may counter, decline, or the provider may withdraw. 7) Optionally, providers can add recurring custom ideas to their menu for easier future discovery.
Trust, safety, and boundaries
Providers may block or decline at any time—no obligation to continue. Illegal, non-consensual, or unsafe requests are prohibited and can trigger moderation. Hidden recordings, third-party pressure, or unsafe logistics are not allowed. Verification and profile completeness can improve trust signals but never replace consent or boundaries. Privacy is prioritized: requests, negotiations, and profiles stay within controlled workflows. Region and timing should match the provider’s stated availability; for cross-region logistics, clarify travel time, secure meeting points, and conditions.
Common questions
No. A request is an intake step. A booking is only confirmed when the client accepts the provider’s Proposal.
Share a clear time window, region/location context, desired atmosphere, language needs, and any presentation or extras the provider supports—using discreet, professional wording.
Yes, if the provider offers those options. Ask in professional terms and the provider will confirm availability, conditions, and pricing if applicable.
Declines can happen for boundaries, availability, logistics, or other reasons. The provider may suggest alternatives, but they are under no obligation to continue.
Proposals may include an expiry time and rescheduling rules. If a proposal expires, the provider can reissue or adjust terms at their discretion.
Where legally and technically supported, a provider may include deposit terms. This is optional, jurisdiction-aware, and not guaranteed across all regions.
Yes. Communication stays within controlled, private workflows. Respectful language and discretion are expected.
Mass messaging is discouraged. Focus on one serious negotiation at a time to maintain clarity and trust.
Final thoughts
Custom Service Requests welcome personalization while keeping safety, consent, and clarity at the center. Share practical details, stay respectful, and let the provider set terms. Nothing is confirmed until a proposal is accepted.
Read next
- How to Accept, Decline, or Approve Bookings (For Providers)
- How to Activate and Deactivate Billboards (For Providers)
- How AI‑assisted onboarding works (For Providers)
- How AI-assisted provider onboarding works (For Providers)
- AI-assisted service descriptions for providers (Ai Features)
