Platform Basics
How availability and scheduling work for clients
Availability shows when a request might work, but the provider still reviews and confirms every booking. Send a clear request and keep a calm pace to make scheduling easier for both of you.
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Quick answer
Providers control their availability. A visible opening signals you may request that time, not that it’s auto-confirmed. The client flow is: Booking Request → Negotiation → Proposal → Booking. During negotiation a provider may place a soft hold, which can expire. Calendars reflect the provider’s working region and time zone; confirm exact local time in messages. Respect lead times, buffers, and travel windows. Clear, focused requests and patience lead to faster, more comfortable confirmations.
Overview
Scheduling prioritizes provider autonomy and mutual comfort. Availability shows when a request is likely to fit, but the provider reviews each inquiry before confirming. The flow is Booking Request → Negotiation → Proposal → Booking. During negotiation, the provider may place a soft hold; only an accepted proposal becomes a booking. Discovery and calendars are region‑first; confirm exact local times across time zones, especially around daylight‑saving changes. If plans change, message quickly—rescheduling depends on availability and goes smoother with flexibility. Send one focused request at a time with clear timing, location context, and duration to reduce friction and build trust.
Availability is guidance, not a guarantee
Open times show when a request might work. The provider still reviews and confirms.
- Every booking needs provider approval
- Lead time, buffers, and travel windows may apply
- Soft holds are tentative and can expire
Clear requests speed negotiation
Send one focused request with timing, flexibility, and location context.
- Include date, a time or short window, duration, and city/area
- Offer 30–60 minutes of flexibility when possible
- Be concise, polite, and responsive
Mind time zones and travel
Calendars reflect the provider’s working region; confirm exact local time in writing.
- Check time zone labels on calendars
- Mention both your local time and the provider’s city time
- Daylight‑saving changes can affect timing
Scheduling flow for clients
- Search/Discovery: Choose the region, date, and general timing to see providers whose availability fits.
- Booking Request: Send one clear request with a specific time or short window, duration, and location context.
- Negotiation: The provider reviews, may suggest alternatives, clarify boundaries, and align on timing.
- Proposal: The provider sends terms (time, duration, location, price, conditions). Review carefully.
- Booking: Accept the proposal to confirm. Where supported, discreet reminders may follow.
Calendars, holds, and time zones
- Availability states: open/available, by request/limited, paused/hidden, traveling, short‑notice (where shown).
- Soft hold vs confirmed: a tentative hold during negotiation is not guaranteed; proposals can expire.
- Time zones: calendars show the provider’s working region—confirm exact local times in messages.
- Adjustments: if a slot looks open but needs a shift, propose a 30–60 minute window.
- Changes: travel or pauses may affect visibility; discuss alternatives if needed.
Common questions
All requests are reviewed by the provider. Availability is guidance, not auto‑confirmation. You’ll move forward once the provider responds, negotiates if needed, and sends a proposal.
No. A visible opening means you may request that time. The provider reviews and, if it works, sends a proposal. Your booking is confirmed only after you accept the proposal.
Calendars reflect the provider’s working region. Check time zone labels and confirm the exact local time for both you and the provider in messages, especially around daylight‑saving changes.
Propose a short window (e.g., ±30–60 minutes) in your request. Flexibility helps the provider manage buffers and prep time.
A soft hold is a tentative time the provider may set during negotiation. It is not guaranteed and may expire. Ask about timing if you need longer.
Request earlier for longer or overnight bookings. Providers often need extra lead time for logistics and prep.
Where supported, ask the provider about near matches or adjacent openings. There’s no guarantee; confirmed times go to accepted proposals.
Message promptly if plans change. Rescheduling depends on availability and flexibility. Cancellation terms are defined by the provider—review proposal conditions before accepting.
Where supported, you may receive discreet reminders before a confirmed booking. Reminders don’t replace reading the proposal for exact time and terms.
Final thoughts
Treat availability as a guide, not a promise. One clear request, careful time zone checks, and a respectful pace help both sides reach a comfortable, confirmed time.
Read next
- How to Accept, Decline, or Approve Bookings (For Providers)
- How to Activate and Deactivate Billboards (For Providers)
- How AI‑assisted onboarding works (For Providers)
- How AI-assisted provider onboarding works (For Providers)
- AI-assisted service descriptions for providers (Ai Features)
