How Availability and Scheduling Work
Availability is your provider‑controlled schedule. It drives discovery, negotiation, and confirmed bookings. It shows when you’re open to review requests—never as an instant commitment—and turns interest into clear, time‑bound Proposals both sides can trust.
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Quick answer
Availability is a provider-controlled schedule that indicates when the provider is open to reviewing booking requests. It powers discovery and timing negotiations but does not auto-confirm any request. Clients suggest a time within those windows, the system checks fit and can suggest nearby options, and providers can counter with alternatives. Once both sides accept a Proposal with date, start time, duration, and buffers, it becomes a confirmed Booking. Provider policies govern rescheduling and cancellations. Only free/busy context is shared; detailed calendars and precise locations remain private until intentionally disclosed.
Overview
Set recurring hours, blackout dates, and optional day‑part preferences. Add lead time, max horizon, and buffers to avoid last‑minute pressure and protect prep, travel, and aftercare. Mark travel or pause visibility by region. Discovery understands natural timing like “tonight” or “this weekend” and narrows to providers whose availability matches. Clients submit a Booking Request with a proposed time; the system checks fit and can suggest nearby windows. Negotiation refines timing, and the Proposal lists the confirmed date, start time, duration, and buffers. When accepted, it becomes a Booking and blocks your calendar to prevent conflicts. Provider‑defined policies govern rescheduling and cancellation. Only free/busy context is shared, and locations are disclosed intentionally during negotiation.
Provider-Controlled Windows
Define recurring hours, blackout dates, lead time, max horizon, and buffers. Pause or travel by region. Your settings guide both discovery and incoming requests.
Negotiation to Proposal
Clients suggest a time, you counter if needed, and both align on a Proposal with date, start time, duration, and buffers that converts into a Booking.
Discreet and Clear
Only free/busy context is shown, time zones stay consistent for both sides, and locations are shared intentionally. No instant bookings by default.
How It Works at a Glance
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Provider sets availability — recurring hours, blackout dates, buffers, lead time, max horizon, and optional regional travel/pauses.
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Client discovery — natural‑language timing filters match clients to compatible providers.
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Booking Request — client proposes a time; the system validates and suggests alternatives if needed.
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Negotiation — provider counters with viable slots.
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Proposal and Booking — agreed timing becomes a confirmed Booking and blocks the calendar.
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Reschedule/Cancel — provider policies guide changes and update availability accordingly.
Key Concepts: Availability, Visibility, and Buffers
Availability is when a provider is open to reviewing requests—it does not auto‑confirm anything. Visibility controls where a listing appears (regions, billboards) based on provider choices. Lead time and buffers reduce last‑minute pressure and prevent overlap by reserving preparation, travel, and aftercare. Time‑zone clarity ensures the same agreed moment displays correctly for both sides.
Common questions
Availability shows when a provider is open to reviewing requests. A Booking Request is a client’s proposed time inside that window, which the provider can accept, counter, or decline.
Lead time sets how soon a request may start. Buffers protect prep, travel, and recovery between bookings. Max horizon sets how far in advance clients can request. Together they reduce pressure and prevent overlaps.
All times are shown clearly and consistently for both sides so the same agreed moment appears correctly in each person’s time zone.
Yes, but if it falls inside the provider’s lead time, the system will suggest the next available times that meet the provider’s settings.
The system checks the requested duration plus required buffers to suggest realistic start and end times. Providers can counter with alternatives before confirming a Proposal.
Provider‑defined policies control timing and conditions for changes. Confirmed bookings update availability, and released time reopens when appropriate.
Regional billboards may highlight open windows that are coming up, but only within the visibility settings the provider controls.
Clients see only free/busy context needed to make a request. Private calendar details and exact locations are not exposed and are shared intentionally during negotiation.
Final thoughts
Availability sets clear, low‑pressure timing and supports negotiation that turns interest into reliable bookings. It improves discovery, prevents conflicts, and protects privacy—keeping both sides informed and in control.
Read next
- How to Accept, Decline, or Approve Bookings (For Providers)
- How to Activate and Deactivate Billboards (For Providers)
- How AI‑assisted onboarding works (For Providers)
- How AI-assisted provider onboarding works (For Providers)
- AI-assisted service descriptions for providers (Ai Features)
